Thursday, December 29, 2011

What if CPAs ran the country

Open the magazine and go to page 10 for an entertaining look at the
budget of the United States from a CPA's perspective.

Wednesday, December 28, 2011

Judge Finds That Bank of America and West Asset Management Harassed Florida Woman

This means she can go for punitive damages.


Bank of America Corp. and a debt collector it hired to go after
deceased customers' debts violated state law by repeatedly calling a
Florida woman about paying the credit-card bill of her late husband, a
Florida state-court judge ruled this month.

Judge Keith R. Kyle in Lee County, Fla., found that collection
attempts by West Asset Management, an Omaha, Neb., firm working on
behalf of Bank of America, amounted to harassment.

Thursday, December 15, 2011

Consumer complaints about debt collectors soar

Complaints about debt collectors are pouring into a federal database
that tracks allegations of illegal late-night phone calls, arrest
threats and other abuse. But few of the complaints are likely to
result in enforcement actions.

The debt-collection industry, booming as many Americans struggle to
catch up on their payments or walk away from what they owe, was the
subject of a record 164,361 complaints through Dec. 8 of this year,
according to the Federal Trade Commission. The total is 17% higher
than the 140,036 debt-collection complaints the FTC got for all of

Since the start of this year, though, the FTC has launched just four
enforcement actions against debt-collection firms under the primary
federal law used to oversee the industry. From 2005 to 2010, the
average was two cases a year.

The actions often target companies that are responsible for hundreds,
if not thousands, of consumer complaints.

Wednesday, December 7, 2011

Debt Collectors Try to Trick Widows Into Paying Debts They Don't Owe

Aren't debt collectors just precious?


An employee at West Asset Management in Omaha, Neb., explained that
she wasn't legally obliged to pay, according to a recording of the
November call reviewed by The Wall Street Journal. Then he veered into
a discussion about how she could "get this taken off your plate."

Mrs. Long, of Cape Coral, Fla., told the debt collector she had "lost
everything." She had sold the couple's motor home to help cover
medical bills and funeral costs. All that was left, she said, was
$2,000 in life-insurance proceeds.

"I can give you that," she said when asked for the money, "anything
just to get this off of my head."

When you die, your debts usually die with you. Surviving family
members rarely have a legal obligation to pay unless they co-signed a
loan, such as a mortgage or credit card. That leaves lenders in the

But debt collectors have found a way to help lenders get their money
anyway. Working on behalf of financial giants from Bank of America and
Capital One Financial Corp. to Discover Financial Services and
Citigroup Inc., collection firms target survivors who might agree to
pay at least part of what the dead person owed.

Debt collectors say the survivors have a moral obligation to pay,
especially in cases where they benefited from purchases rung up by
someone else.

ACA International, the industry's main trade group, says that
collecting payments on debts owed by the dead helps ensure that
lenders will continue to extend credit at competitive interest rates
to older Americans. David Cherner, corporate counsel for the ACA, says
lenders must try to collect the debt or else write it off. "Just
because someone has passed doesn't mean the debt is wiped clean," he

None of the financial firms would say how much debt-recovery work is
outsourced. Nor would they comment on any individual collection cases.
The companies say that they comply with all applicable laws and make
sure surviving relatives are approached with sensitivity.

For the rest of the story, see this article in the Wall Street Journal:

Consumer Bureau Seeks Simpler Credit Card Agreements

Glad to see this. These credit card agreements might as well be
written in Greek. Even for attorneys, they are often almost


The Obama administration on Wednesday is launching a new initiative to
make credit-card terms easier for consumers to understand, a move
White House officials trumpeted on the eve of an important Senate vote
on the president's pick to lead the agency.

The Consumer Financial Protection Bureau, a new federal agency created
by the 2010 Dodd-Frank law, plans to announce a project to simplify
credit-card agreements, the contracts the nation's banks send to
consumers to explain interest-rate policies and other terms.